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ALCO

ALCO

Arts & Letters Computing (ALCO) provides innovative technology services to empower the College of Arts & Letters community in their pursuit of truth and understanding.

Our vision is to foster a culture of technology-enhanced academic excellence.

Office Location

250 O’Shaughnessy Hall
University of Notre Dame
Notre Dame, IN 46556

(574) 631-7705

Office Hours

Monday - Friday
8:00am - 4:30pm

Systems Operations

The ALCO Systems Operations team ensures a stable and secure technical environment for the College through proactive systems engineering, platform and endpoint management, and expert-level technical support. They work closely with several other University IT teams, including the OIT Service Desk, the Campus Workstation Program, and the Hammes Tech Hub’s Service Department.

Examples of reasons to work with Systems Operations:

Hardware Repair
Software Support
Systems Access
Computer Setup

For help in any of these areas, please contact the OIT Service Desk through the ServiceNow web portal. If the Service Desk is unable to provide the assistance you need, your case will be routed to the ALCO Systems Operations team.

Consulting Services

The ALCO Consulting Services team acts as a strategic partner to faculty and staff by aligning technical capabilities with research, teaching, and administrative goals. The team provides high-level consultation, project planning and scoping, and personalized guidance to ensure technology effectively supports the College’s mission.

Example of reasons to work with Consulting Services:

New Technology Research
Strategic Planning
Project Planning and Scoping
Process Improvement

To schedule an appointment for consultation, please submit a General IT Request form through the ServiceNow web portal.

Creative Computing Group

The Creative Computing Group (CCG) was created in 2003 by the College of Arts and Letters to provide leadership and resources to support and encourage specialized and advanced computing technologies in the arts.

The Group fosters initiatives in research and teaching that seek new paradigms of literacy through a critical and creative exploration of emerging forms of visual communication.

The CCG is committed to the cross-disciplinary exchange of ideas and skills for the purpose of encouraging artistic collaboration, faculty research and curricular innovation.

ALCO Staff

Need help?

If you need immediate help, please contact the OIT Service Desk through the ServiceNow web portal. If the Service Desk is unable to provide the assistance you need, your case will be routed to the ALCO Systems Operations team.

To schedule an appointment for a consultation, please submit a General IT Request form in ServiceNow.

Scott "Scooter" Russell, D. A.

Director of Information Technology

Scott "Scooter" Russell, D. A.

Director of Information Technology

scottrussell@nd.edu

Scott "Scooter" Russell serves as the IT Director for the College of Arts & Letters providing leadership, vision, oversight, and management of the information technology needs of the College. He first worked at Notre Dame as an IT Support Engineer/Consultant from 2004 to 2010: first for the DeBartolo Performing Arts Center and then for the College of Arts & Letters. He has presented at regional and national conferences, holds multiple industry certifications, and teaches in the EDUCAUSE Leadership Institutes.

Scooter’s formal education includes degrees in music performance from Ball State University (Doctor of Arts), the University of Cincinnati College-Conservatory of Music (Master of Music), and Butler University (Bachelor of Arts). He also holds a Graduate Certificate in Information Systems Management from Grand Valley State University.

Outside of work, Scooter serves as volunteer crew on the tall ship Friends Good Will at the Michigan Maritime Museum, coordinates the ushers at his church, and has previously served as President of the Board for the Crescendo Academy of Music.
Ryan Maure

Assistant Director of IT and Manager, ALCO Systems Operations

Ryan Maure

Assistant Director of IT and Manager, ALCO Systems Operations

rmaure@nd.edu

Ryan Maure serves as the Systems Operations Manager for the College of Arts and Letters.

Ryan joined the University in 2016 serving as an IT consultant for the School of Architecture. He moved to the College of Arts and Letters Computing Office in September of 2017. When he is not at work, you will find him spending time with his family.
Dave Klawiter

Senior IT Solutions Specialist

Dave Klawiter

Senior IT Solutions Specialist

klawiter@nd.edu
P: +1 574-631-9682
Nate Krakowski

Lead IT Solutions Consultant

Nate Krakowski

Lead IT Solutions Consultant

nkrakows@nd.edu

Nate Krakowski has served the College of Arts & Letters as an IT Solutions Consultant since 2019. In that capacity, he has enjoyed meeting with faculty and staff to explore creative solutions for teaching, research, and process improvement. Learning about and supporting faculty in their passion projects is often the highlight of Nate’s work day. He serves as the primary consultant for the Humanities.

Nate is a native of the South Bend/Mishawaka area and loves working in higher education, hiking, and spending time with his family. His hobby is acquiring hobbies, and Nate will happily talk about board games, film and television, and any number of crafty projects for hours on end.
Josh Bennett

Senior IT Solutions Engineer

Josh Bennett

Senior IT Solutions Engineer

jbenne22@nd.edu

Josh Bennett joined the Arts & Letters team as a IT Solutions Consultant in May 2022 with a focus on the Social Sciences. He enjoys working with faculty and staff to find the best solutions to meet their needs.

Josh has been in the Granger/Mishawaka area for most of his life and loves spending time with his family, weight lifting, and woodworking. You should also ask Josh about his Youtube channel and consider subscribing (JB Woodworking).
Dan Lewis

IT Solutions Consultant
SAS President

Dan Lewis

IT Solutions Consultant
SAS President

dlewis25@nd.edu

Dan Lewis has been with the Arts & Letters Computing Office since 2023 as an IT Solutions Consultant where he serves as the primary point of contact for the Arts.

Prior to joining the ALCO team, Dan was a Customer Success Advocate for Typeform where he focused on their VideoAsk product. As a Customer Success Advocate Dan worked to ensure the users he worked with were achieving their goals and more with the products he supported. He also worked as Project Manager for BX Films, a video production company focused on story-led marketing campaigns. Working at Apple, studying graphic design, and leading a team focused on slate roof repair are among other noteworthy aspects of his career.

Dan lives in Mishawaka with his wife and two children. Outside of work you will find him exploring the outdoors with his family, often on a mountain bike or with an analog camera around his neck.
Eli Ragland

IT Support Technician

Eli Ragland

IT Support Technician

eraglan2@nd.edu
P: +1 574-631-0287

Eli Ragland joined the Arts & Letters team in the summer of 2022 and serves as an IT Support Technician with the primary focus on break/fix support. He also assists with purchasing and ordering.

Eli loves to assist with a variety of issues and enjoys teaching users how to use their technology. Other than technology, he will also engage in conversation about biology, photography and PC gaming.
Dan Napier

IT Support Technician

Dan Napier

IT Support Technician

dnapier@nd.edu

Dan Napier joined the Arts & Letters team in 2023 as an IT Support Technician focusing on break/fix support.

Prior to joining ALCO, Dan was an IT Technician for Niles Community Schools where he worked for over ten years assisting with a wide variety of IT-related tasks and projects. Dan also worked for the Whirlpool Corporation as an Image Technician where he managed a fleet of 1,500 devices. Outside of work, Dan loves to go hiking and running with his wife and daughter.

Recent Testimonials

"We're so fortunate to have such an attentive, capable and helpful group of IT professionals at ALCO. I really do tell my colleagues to open OIT tickets when they have issues because the service, timeliness, professionalism and know-how of the tech professionals (especially Dan and Eli) cannot be beat."

— Jennifer Fortener, Finance and Grants Administration Program Manager, Wilson Sheehan Lab for Economic Opportunities (LEO)

"My colleagues are responsive and exceptional professionals! I appreciate their time, expertise, and willingness to answer any and all questions. Thank you!"

— Aurea Hernandez-Webster, Program Manager, Initiative on Race and Resilience

"Eli was fantastic! Fixed my issue quickly and didn't make me feel dumb."

— Fred LaBrecque, Project Development Manager, Wilson Sheehan Lab for Economic Opportunities (LEO)

"Dan Napier provided fantastic service with this incident. It was a difficult problem that eventually required him to take my laptop to the bookstore to have parts replaced. I really appreciated how he took responsibility for my issue throughout the process, rather than just passing me along to someone else. He showed a lot of skill and care, and checked in multiple times after I got it back to make sure everything was working well. This is probably the best service I've ever received from an IT person in my 18 years at ND. Thank you Dan!"

— Kasey Buckles, Professor, Department of Economics

"ALCO is good at solving issues quickly. They're professional and kind and fun to work with."

— Chelsea Cloutier, Department Coordinator, Classics