Technology Support
Ryan Maure, Manager, ALCO Support Services
How Do I Get Help With My Technology?
- Break/fix: ServiceNow Incident
- Project or Strategy: ServiceNow Request
What Technology Does ALCO Support?
-
The computer is university-owned.
- Any university funding source qualifies:
- Campus Workstation Program (CWP)
- Research and Professional Development (R&PD) funds
- Grants administered by the university
- Endowed chair funds
- Departmental funding
- Any other funding source administered by the university
- Any university funding source qualifies:
-
The computer remains in compliance with the Minimum Security Controls for University Owned Endpoints, including:
- Vendor Supported Operating System
- Full Disk Encryption
- Managed Administrative Access
-
The computer remains under centralized management.
- The computer actively receives policy updates from Jamf Pro (macOS) or MECM (Windows).