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Technology Support

Ryan Maure, Manager, ALCO Support Services

How Do I Get Help With My Technology?

  • Break/fix: ServiceNow Incident
  • Project or Strategy: ServiceNow Request

What Technology Does ALCO Support?

  1. The computer is university-owned.
    1. Any university funding source qualifies:
      1. Campus Workstation Program (CWP)
      2. Research and Professional Development (R&PD) funds
      3. Grants administered by the university
      4. Endowed chair funds
      5. Departmental funding
      6. Any other funding source administered by the university
  2. The computer remains in compliance with the Minimum Security Controls for University Owned Endpoints, including:
    1. Vendor Supported Operating System
    2. Full Disk Encryption
    3. Managed Administrative Access
  3. The computer remains under centralized management.
    1. The computer actively receives policy updates from Jamf Pro (macOS) or MECM (Windows).

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